Check out the following frequently asked questions, if still your questions aren’t answered here, Please contact us at zainify.com. We are happy to help!

How do I make a payment
Making a payment is really quick and easy in our website and can be done 24×7.

You can pay by either a credit or a debit card or through net banking and your payment will show on your Order details . We will email you when your payment is successful.

Which payment methods are accepted in the Online Shop?

We accept all major credit / debit cards and net banking

How do I return a item
Simply request a return online from My Account. All you need to do is:

Log in to My Account
Go to My Orders
Find your order and select the item(s) that you wish to return
Follow the returns instructions, select your return option and you’re done!

How do I track my order
Login to My Account and go to the My Orders.
Find your order, then click ‘Track Order’ to get the latest information on your order status.
You’ll be able to get complete tracking information.
How do I cancel my order
Simply request a cancel online from My Account. All you need to do is:

Log in to My Account
Go to My Orders
Find your order and select the item(s) that you wish to Cancel
Follow the cancel instructions, select Cancel option and you’re done!

How do I use a promotional code
When you Cart you can apply your promotion Coupon.

To use a promotion code, simply:

Type the code in to the promotional box that is shown just below the Cart items and click “Apply”.
When your Coupon is accepted, you can select to checkout. You can chose to make the payment with your debit or credit card.

How do I change my password
To Change your password follow the steps:

Login into “My Account”
Go to “Change Password” tab in My Account
Select ‘Change Password’ and complete the form.

Keep in mind that your new password should satisfy following conditions:
Have at least 6 characters
Include at least one lower case letter
Include at least one upper case letter
Include at least one number

What are the delivery charges for orders from the Online Shop?

Most of the items sold on our website have free shipping, In case there is no free shipping the shipping charges are mentioned clearly along with the item price.

How long will delivery take?

Item is shipped with 24 hours after the order is placed, the exact delivery time depends on the delivery location.

However all the items are delivered with 7 to 10 days.